Federal Reserve Cash Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Richmond business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit our National Cash Services business continuity page for more information.

If the normal provision of cash services is impaired, the Fifth District will notify its customers via the following methods: Fax, FedLine broadcast message, FedPhone, FedLine for the Web, and FedLine DOS.

If your normal currency and coin ordering channels (e.g., FedLine for the Web, FedLine DOS, and FedPhone) are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone. Please see contact numbers provided below.

If a Fifth District Fed office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. The following FRB partners will be used if the building is not accessible. FRB Richmond's primary partners are FRB Baltimore and Charlotte. FRB Charlotte's primary partners are FRB Richmond and FRB Atlanta. FRB Baltimore's primary partners are FRB Richmond and FRB Philadelphia. If such a disaster occurs, Depository Institutions will be promptly instructed regarding the delivery and receipt of currency and coin. You may also be informed about restrictions on currency and coin orders and deposits, and may be directed to alternative pick-up and delivery points.

• Richmond Office: 804-697-8321
• Baltimore Branch: 410-576-3403
• Charlotte Branch: 704-358-2240
• District Cash Analysis & Support: 704-358-2160