Federal Reserve Check Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Richmond business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit our national Check Services business continuity page for more information.

If a disaster impacts the Federal Reserve Bank of Richmond or its Branches' ability to provide Check Services, Depository Institutions will be notified regarding the processing of physical items. In a worst case situation, Depository Institutions may be requested to direct send items to other Federal Reserve facilities, deliver only high dollar items to the local Reserve Bank, and/or deliver and receive physical items at different locations.

Questions regarding check services should be addressed to the Check Adjustment Department at your local Federal Reserve office. If the local office is not available, calls should be directed to check adjustment staff at one of the other offices listed.

• Baltimore & Charlotte Offices:
  Call: 1-800-825-8720