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Consumer Compliance Resources

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These resources are provided to District institutions and consumers in order to ensure that consumers receive comprehensive information and fair treatment.

Consumer Compliance Handbook

Contains examination objectives, procedures, and other instructions for planning and conducting consumer compliance and Community Reinvestment Act examinations and for preparing and distributing examination findings. The handbook is intended as guidance for Federal Reserve examiners and other supervisory personnel and should not be considered a legal reference to the regulations of the Federal Reserve Board or to federal banking laws.

Consumer Affairs Letters

Consumer Affairs letters address significant policy and procedural matters related to the Federal Reserve System’s consumer compliance supervisory responsibilities.

Consumer Compliance Outlook

Consumer Compliance Outlook is a Federal Reserve System publication dedicated to consumer compliance issues.

Outlook Live is the Federal Reserve System’s webinar series on consumer compliance topics.

Filing a Complaint

If you think your financial institution has been unfair or deceptive in its dealings with you or has violated a law or regulation, as a consumer you have the right to file a complaint.

National Flood Insurance Program

Information and resources on the Federal Emergency Management Agency's (FEMA) web site.

Home Mortgage Disclosure Act

Resources provide background information on the Home Mortgage Disclosure Act (HMDA) and tools to help financial institutions offering housing loans.

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