The Impact of Automation on Firm Performance and Expectations

March 27, 2024

Since the COVID-19 pandemic, larger-than-normal cost growth has weighed on firms, prompting many to pass through higher costs to their customers and explore cost-reduction measures. We asked firms whether they adopted labor-replacing automation in the last 12 months, what motivated their decisions to automate, and how it impacted their labor decisions. In this report, we investigate how the firms that adopted automation differ — in performance and expectations — from those that did not adopt automation.  Read more in Research & Commentary >

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