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Article
Complaints: The Smoke Detector for Your Compliance Management System
Supervision News Flash
November 2023

By DeTasha Baskfield

While a singular complaint may not be indicative of a large or systemic problem, multiple complaints on the same issue can more clearly indicate a broader issue. The key to understanding which of these two scenarios you have is maintaining an effective complaints management process.

Panelists at the Community and Regional Bankers Forum
Article
Reflecting Back on 2023: Community and Regional Banking
Supervision News Flash
November 2023

By Jeffrey Deibel

We speak to trends in examination findings, offer resources like the Cyber Sim Lab to complement your risk and resilience practices, and update you on our District happenings through our banking outreach.

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COVID-19 Scams and Fraud

Fraudulent solicitations related to COVID-19 are on the rise, including scams that reference the Fed. A Federal Reserve Bank will not contact anyone about suspicious activity in a commercial bank account. Find information and resources here to help you protect yourself while seeking assistance.