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Check and Pen

The Reserve Banks maintain comprehensive business continuity plans for their check services customers that will be activated in the event of a business disruption.

The Federal Reserve Bank of Richmond's business continuity plans are aligned with those of other Reserve Banks to support continuity of service. If a disaster impacts a Reserve Bank that provides Check Services, financial institutions will be notified regarding the processing of electronic Check 21 forward and return files, legacy forward and return item processing, adjustments, and payor services.

Please contact the Check Customer Support Unit at 877-FRB-CHKS or 877-372-2457 for assistance with:

  • Check 21¬†
  • image file transmission status¬†
  • image quality rejects
  • verification of cash letter credits and availability
  • file acknowledgments
  • customer communications
  • operational updates
  • check processing
  • check adjustment

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