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Economic Quarterly

Spring 1994

Delivering Deposit Services: ATMs Versus Branches

David B. Humphrey

Automated teller machines (ATMs) have expanded in number from 2,000 to 90,000 over the last 20 years, substantially increasing consumer convenience in the delivery of deposit services. The cost reductions expected to flow to banks from the substitution of ATMs for banking offices have not been realized, but bank profits appear to have risen slightly from this technological change.

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